Author: Prabhangshu Kundu

Perpetual Trustee Company Limited ACN 000 001 007 as trustee of the Harris Scarfe Securitisation Trust No.1 ABN 78 263 322 875 has assigned all its legal and beneficial rights, title and interests in debts and credit contracts in respect of its loan accounts to Complete Credit Acquisitions Pty Ltd ABN 48 163 437 358.

Any further communication or queries whatsoever in respect of your Harris Scarfe Value Plus Credit Card account should be addressed to:

Complete Credit Acquisitions Pty Ltd
Australian Credit License: 425516
Credit Representative Number: 438266

Phone:            1300 930 070
Email:              info@completecredit.com.au
In writing:      PO Box W167,
Westfield Parramatta,
Parramatta NSW 2150

Important note – Payments can be made via Harris Scarfe retail stores or by telephone to Harris Scarfe or at Australia Post until 30 June 2024. After this date, please ensure all payments are made to the Complete Credit Acquisitions Pty Ltd using the banking details or BPay option shown below:

Electronic Funds Transfer
BSB: 082 184
Account number: 943 630 155
Bank: National Australia Bank
Account Name: Complete Credit Acquisitions
Reference Number: as per your statement

Bpay
BPay Biller code: 4899274
BPay Reference: as per your statement

If you make payments to Harris Scarfe through a direct debit arrangement, that direct debit arrangement will be cancelled.  You will need to use one of the alternative payment method(s) listed above, or contact Complete Credit Acquisitions Pty Ltd on 1300 930 070 to set up a new direct debit arrangement.
Complete Credit Acquisitions Pty Ltd is a member of an EDR scheme, the Australian Financial Complaints Authority (AFCA). AFCA may be contacted on:

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In Writing: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

GIFT_CARD_REAWARDS_SEP23

Effective 17 April 2023, the Harris Scarfe Value Plus Credit Card is no longer accepted for payment of your purchases.

The Harris Scarfe Value Plus Credit Card is closed to New Applications.

You will continue to receive your monthly statement with the balance payable in accordance with your Credit Contract and Terms & Conditions.

 

Your Questions Answered

• Can I use my card up to 16 April 2023? What happens after this date?Yes, you can use your Value Plus Credit Card for all purchases up to and including 16 April 2023.  This is subject to available credit on your account. From 17 April, the Value Plus Credit Card will no longer be accepted for payment for purchases in store or online.

• What happens to the balance owing on my account at 16 April 2023?The balance on your account at 16 April 2023 is payable in accordance with the Value Plus Credit Card Contract and Terms & Conditions.

• Will all current methods to pay my Account remain available? Can I still make a payment in a Harris Scarfe store?Yes, all existing Payment methods remain available to you. You can continue to make payments at any register in all Harris Scarfe stores.

• Will I continue to receive my Account Statement?Yes, you will continue to receive your statement in accordance with the Value Plus Credit Card Contract and Term & Conditions.  Please contact the Customer Care on 1300 131 444 if you want the convenience of receiving your statement via email.

• Will Late Fees and Interest apply to my account after 16 April 2023?Yes, Late Fees and Interest Charges will continue apply to your Account as per the Value Plus Credit Card Contract and Term & Conditions.

• I have a Harris Scarfe Gift Card. How is it impacted by this change?  Do I have to redeem the Gift Card before 16 April 2023?There is no change to the Harris Scarfe Gift Card program.  You can continue to purchase Harris Scarfe Gift Cards although you will no longer be able to charge them to your Value Plus Card.  You can continue to redeem Gift Card for instore purchases until their expiry date (terms and conditions can be found on the back of your gift card).

• Can I get a refund for purchases paid for with my Value Plus Credit Card after 16 April 2023?Please return your purchase back to a Harris Scarfe for a refund to your Value Plus Account (Please note Harris Scarfe Refund Policy applies).

• What happens if I have a Credit balance on my Account at 16 April 2023?Contact Customer Care on 1300 131 444 and request a refund of your credit balance.

• I have lost or damaged my Value Plus Card. Will I receive a replacement card?Please contact the Customer Care on 1300 131 444 to report lost / stolen / damaged cards.  Replacement Cards will not be issued after 16 April 2023.  Please use your statement to make further payments of your account balance.

• I have joined the HS Friends program using the QR Code. Will I receive details of latest marketing offers and events?Yes, you will receive all details of our latest offers and events.  You can opt out of receiving details of events and offers at any time.