Member Services

Find out how to manage your Harris Scarfe Value Plus Card online.

Helpful hints to manage your account

How to manage your purchases and maintain a good credit history

  1. Know your payment due date. Refer to your statement or contact Harris Scarfe Value Plus Card Team on 1300 131 444 to ensure your payments are received on time. (Fees and charges apply for late payments – refer to the Value Plus Card Key Facts).

  2. Pay at least the minimum due amount each month. Refer to your statement or contact Harris Scarfe Value Plus Card Team on 1300 131 444 to find out how much this is and when it is due.

  3. Minimise interest charges by paying your statement balance in full each month or the minimum due amount to lessen the interest charge.

  4. Review your monthly statements to ensure all transactions are correct.

Your Harris Scarfe Value Plus and Value Plus Gold Card statement will provide you with the information on how long and how much it will cost you if you only make minimum repayments on your account. Your statement will reflect the minimum amount you need to repay (including arrears) to keep your account in good order. It also includes more information about paying off your outstanding balance by making the minimum repayment each month.

The table that appears in your statement shows the total time it would take to repay your current balance if you only pay the minimum amount due shown on your statement each month as well as estimating the total interest charges that would be applied to your account over this time.

It also calculates the amount you will need to pay off each month to clear your balance in 24 months (2 years). The calculations reflected in the table in your statement are based on the total interest charges that you would pay in this 24 month period, and how much interest you could save compared to only paying the minimum amount.

The calculations used in the table are based on the closing balance of your statement and assume that you have no further transactions to your account.

When estimating the total time needed to repay your current balance in full and the monthly amount needed to pay off your account in two years, we assume that your statement is issued on the same date each month and that you always make your monthly payment on the payment due date.

Statement table (Example Only)

If you make no additional charges using this Card and each month pay…

You will pay off the Closing Balance shown on this statement in about…

And you will end up paying estimated total interest charges of…

only the minimum payment

267 months



24 months

$304.72 a saving of $2614.32

This calculation, reflected on your statement, is an estimate only; the actual amounts may be higher or lower. Your Card balance is the outstanding balance on your credit card. It is the closing balance on your last credit card statement, plus any additional money you spent on your Card plus any interest and fees incurred since the end of the last statement period (check your last credit card statement).

If paying only the minimum due each month, you will pay more interest and it will take you longer to pay off your balance.

If you only pay the minimum payments on your account each month, the interest you pay may end up being more than the original debt.

By regularly repaying more than the minimum amount by the billing date every month you can reduce the amount of interest you pay. The more of your balance that you pay off now, the less interest you will pay.

The following link to the ASIC website provides a calculator to assist you with working out your repayments : Money Smart credit card calculator.

Harris Scarfe Financial Services Hardship Policy (HSFS) is committed to helping customers facing financial hardships.

We recognise that sometimes unforeseen events in your life may affect your ability to make a payment for your Harris Scarfe credit card account and Harris Scarfe has a Financial Services Hardship Policy to cover these situations.

To view the details of the HSFS Hardship Policy click here

Harris Scarfe Financial Services (HSFS) is committed to providing fair and prompt resolution of customer disputes and complaints as they arise. In order to continually improve our service to customers please contact our Complaints Contact Lead at HSFS immediately if you have a dispute or complaint.

When you lodge a complaint with HSFS you will receive an acknowledgement so that you know we have received, and will attend to your complaint. The Complaints Contact Lead will assist you with handling the complaint and will advise if any further information is needed. The Complaints Contact Lead will liaise with managers and staff at HSFS to ensure a fast resolution and you will be informed of the decision and the reasons for that decision. If you are not satisfied with the decision regarding your complaint you may wish to contact our external resolutions service. External dispute resolution service is a free service for consumers, established to provide an independent mechanism to resolve complaints. From 1 November 2018, external dispute resolution will be conducted by the Australian Financial Complaints Authority.

Unless there are exceptional circumstances, HSFS will in all instances respond to your complaint within 30 days of receipt of your complaint.

If HSFS are unable to resolve the complaint within 30 days we will:

  • Inform you of the reasons for the delay;
  • Advise you of a date by when a decision can be expected; and
  • Notify you of your right to contact the Australian Financial Complaints Authority


All complaints will be processed at no charge to you.

The Harris Scarfe Financial Services Complaints Contact Lead can be contacted as follows:

Telephone: 1300 131 444 then select option 5.


Mailing Address: Level 6, 111 Cecil Street, South Melbourne, VIC., 3205

Australian Financial Complaints Authority can be contacted as follows:

Telephone: 1800 931 678


Mailing Address: Australian Financial Complaints Authority

GPO Box 3

Melbourne VIC 3001


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